Refund Policy

1. Who this applies to

This Refund Policy applies to fees paid to One Path Wealth Limited (trading as One9tech) for IT and AI services, marketing work, training courses, and add-ons such as credits or hosting. Registration Number: 16510789. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.

A signed proposal, statement of work, or written quote may set different refund rules for that project. If those documents conflict with this page, the signed document applies.

2. Custom services and projects

Quotes and discovery calls are free. Once you accept a written quote and we start work, fees for time already spent, booked specialists, and non-recoverable costs are not refundable.

If you cancel before work starts, we refund any unused prepaid fees minus a reasonable administration cost we confirm in writing. Milestone or deposit payments that cover work already delivered stay due.

If we cannot deliver the agreed scope for a reason that is our fault, we will either finish the work, offer a suitable replacement, or refund the unused portion of fees you paid for that undelivered scope.

3. Courses and training

You may cancel a scheduled course at least 7 full days before the start date for a full refund of the course fee, excluding any non-refundable third-party venue or platform charges we have already paid on your behalf.

Cancellations inside 7 days, no-shows, and courses already started are not refundable. We may offer a transfer to a later date at our discretion.

If One9tech cancels or reschedules a course and the new date does not work for you, we refund the course fee in full.

4. Addons, credits, and media spend

Unused SMS, email, translation, scraping, or similar credits may be refunded within 14 days of purchase if no credits have been consumed and no API or sender setup has gone live. Once any credits are used, that pack is not refundable.

Server, hosting, and licence fees billed by third parties are not refundable after the billing period has started, except where that provider refunds us.

Advertising and media spend paid to Google, Meta, or other platforms is charged by those platforms. One9tech does not refund media spend. Management or setup fees follow the custom-services rules above.

5. How to request a refund

Email hello@one9tech.com with your name, company, invoice or quote reference, and the reason for the request. We aim to reply within 5 working days.

Approved refunds are returned to the original payment method within 14 working days of approval, unless your bank or card provider needs longer.

6. Chargebacks and consumer rights

Please contact us before raising a chargeback so we can resolve the issue. Chargebacks opened without first writing to us may delay a goodwill refund.

If you are a consumer in the UK or EU buying at a distance, you may have a 14-day cooling-off right. That right ends once digital services or training have started with your agreement. Nothing in this policy limits rights you cannot waive under applicable law.

7. Changes and contact

We may update this policy. The date at the top of the page is the latest version.

Questions: hello@one9tech.com. One Path Wealth Limited, 128 City Road, London, EC1V 2NX, United Kingdom.